Return Policy

RETURN AND REFUND POLICY

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged or incorrect, please contact us at willowofthewild.au@gmail.com as soon as possible, and within a reasonable time of delivery.

Please include your order number and, where appropriate, photos of the item and the issue. This helps us resolve things quickly.

If the item is confirmed to have a problem covered by Australian Consumer Law, we will provide an appropriate remedy, which may include a replacement, repair, or refund. Where a return is required, we will cover reasonable return postage costs.

CHANGE OF MIND RETURNS

We accept eligible change-of-mind returns within 30 days of receiving your order.

Items must be unused, unopened (where applicable), and in their original condition and packaging.

Please contact us at willowofthewild.au@gmail.com before sending anything back. Once approved, we'll confirm the correct return process and address.

Return postage for change of mind returns is the customer's responsibility.

Some items may not be eligible for change of mind returns, including personalised or custom made items and certain hygiene or personal use products.

REPLACEMENTS & EXCHANGES

Replacements and exchanges are subject to stock availability. If a replacement isn't available, we will offer a refund or store credit instead.

REFUNDS

Approved refunds will generally be issued to the original payment method. Please allow additional processing time for refunds to be completed.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

CONTACT US

Willow of the Wild

willowofthewild.au@gmail.com