Help and Questions

How can I contact Willow of the Wild?

You can contact us at willowofthewild.au@gmail.com. We're happy to help with questions about products, orders, shipping, returns or anything else relating to your order.

Where do you ship?

We ship to the locations available at checkout. Shipping costs and available delivery options are shown before you complete your purchase.

How long will my order take to arrive?

Delivery times vary depending on the product, destination and where the item is being shipped from. Estimated delivery times will be shown at checkout where available.

Can my order arrive in separate packages?

Yes. If your order contains products that are shipped separately, they may arrive at different times.

What if my item arrives damaged, faulty or incorrect?

Please contact us at willowofthewild.au@gmail.com as soon as possible. Include your order number and photos where appropriate, and we'll help resolve the issue.

Can I return something if I change my mind?

Eligible change-of-mind returns are accepted within 30 days of receiving your order. Please contact us before sending anything back so we can confirm the return process.

How do I return an item?

Please email willowofthewild.au@gmail.com before returning anything. We'll provide the appropriate return instructions and address for your order.

Can I exchange an item?

Exchanges are subject to stock availability. If a replacement isn't available, we'll offer a refund or store credit where appropriate.

Do you offer refunds?

Approved refunds are generally issued to the original payment method. Your rights under Australian Consumer Law are not affected.

Need more help?

Email us at willowofthewild.au@gmail.com and we'll be happy to help.